Data Privacy Request

Privacy Request Form

We understand the importance of protecting and safeguarding your personal information. The personal information that you provide to us allows us to, among other areas, furnish you with our goods, products and services and enhance our products and business. For more information on how we collect, use, and process your personal information, and the privacy rights afforded to you under certain data protection laws, please see our Privacy Policy.

To exercise your data privacy rights, please complete (or have your authorized agent complete) the form below. To the extent permitted by law, we will need to verify your identity (or the identity of your agent) to ensure the authenticity and legitimacy of your privacy request. Please see our Privacy Policy for more information on our identify authentication and request verification process. Please be aware that your data privacy rights are not absolute, and in certain circumstances we may deny your privacy request.

Note: Ouai does not engage in any activity that subjects our customers, website users, survey participants, or others to a decision based solely on automated processing, including profiling, which produces legal effects, or similarly significant results.

 

Marketing Opt-Out / Withdrawing Consent

You have the right to opt-out from receiving our marketing materials (e.g., email, SMS, direct mail) from us at any time. In addition, you have the right to revoke your consent at any time if we are solely relying on your consent for the processing of your personal information. However, this will not impact our legal basis for processing such personal information prior to the withdrawal of your consent. If you would like to opt-out from receiving our marketing materials, please email us using the link below. Please note it may take up to ten (10) business days to fully process your opt-out request and you may still receive marketing materials from us during this time.

• Opt-Out from Marketing/Withdrawal Consent

 

Do-Not-Sell/Share My Personal Information and Cookie and Targeted Advertising Opt-Out

You may use the cookie management tool (sometimes labeled “Do Not Sell/Share My Personal Information” or similar variations) located in the footer section of our website to change your preferences with respect to how our website deploys certain non-essential cookies, pixels, and tags. Please see our Cookie Policy for more information on how we use cookies, pixels, tags, and other online tools to operate our website, undertake online behavioral monitoring, market to you, and engage in other data processing activities. If you have questions regarding our online tools, please contact us using the link below.

• Questions about Do-Not-Sell/Share and Targeted Advertising 

Access to Personal Data (Specific Information)

You have the right to access specific pieces of personal information that we process about you. If you would like to exercise your right to access such personal information, please email us using the link below so we can begin the request authentication and verification process. We will seek to provide you a report that contains all personal information that we store about you.

• Request a report

Access to Personal Data (Categories of Information)

You have the right to know the general categories of personal information that we process about you. If you would like to exercise your right to access such categories of personal information, please email us using the link below so we can begin the request authentication and verification process. We will seek to provide you a report that contains all categories personal information that we store about you.

• Request a report

Right to be Forgotten/Erasure

You have the right to have your personal information erased, which means the deletion of your personal information by us and, where possible, any other data controller/business to whom your data has previously been disclosed. However, your right to erasure is subject to statutory limits and prerequisites (e.g., where your personal information is no longer necessary in relation to the initial purposes for which it was processed, your personal information was processed unlawfully). If you would like to exercise your right to be forgotten, please email us using the link below so we can begin the request authentication and verification process.

• Request personal information deletion

Data Rectification

It is important that the personal information that you provide to us is accurate and reliable. You may have the ability to update your personal information at “Checkout” when you purchase a good or product through our website. In certain circumstances, you may have the ability to directly edit your Ouai account to update and change your personal information (e.g., name, telephone number, email, shipping address), and you must do so when such changes are warranted. If your account does not contain such features, then please email us using the link below so we can begin the process of correcting your personal information.

• Request a report Update your personal information

Data Portability

You have the right, where technically feasible, to receive your personal information in a structured, commonly used and machine-readable format and have such personal information submitted to another data controller/business if Ouai’s processing of your personal information (i) is based on your consent in certain circumstances or on the performance or negotiation of a contract, and (ii) the processing is carried out by automated means. If you would like to exercise your data portability rights, please email us using the link below so we can begin the request authentication and verification process.

• Submit a data portability request

Restriction of Processing

You have the right to restrict the processing of your personal information, which means that we suspend the processing of your personal information for a certain period of time. Circumstances which may give rise to this right include situations where the accuracy of your personal information is contested, but we need time to verify the inaccuracy (if any) of your personal information. If you would like to exercise your right to restrict processing, please email us using the link below so we can begin the request authentication and verification process.

• Request a restriction of processing request 

Right to Object

You have the right to object to the processing of your personal information, which means you may request that we no longer process your personal information. This only applies when the “legitimate interests” ground (including profiling) constitutes the legal basis for processing. However, at any time (and free of charge) you can object to having your personal information processed for direct marketing purposes (see Marketing Opt-Out). If you would like to exercise your right to restrict processing, please email us using the link below so we can begin the request authentication and verification process.

• Submit s right to object request

Right To Know

You have the right to know about what personal information Ouai collects and processes about you, including the types and categories of personal information, the sources of such personal information, our retention criteria, with whom we share your personal information, cross-border data transfers, and how to file complaints and inquiries. Please see our Privacy Policy for more information on our data processing activities.